Buffalo Bills Hire Joe Brady. Really?

Today, the Bills hired Joe Brady as their new head coach, and I can’t believe it. I really can’t.

The owner fired Sean McDermott because he felt they could not get past the “proverbial playoff wall.” I agree, and while not specifically calling for McD’s head, I am OK with the decision. However, my biggest concern was less on the head coach and more on the OC. I don’t believe Brady has what it takes to be an elite playcaller. Man, I hope I’m wrong, but I fear the Bills are going to run it back with mostly the same staff in place — and that IS the issue.

When I think about it, was this the interview process?

I wanted to turn the page from Brady before the season even started. Over the past two-plus years, I have taken issue with his play-calling from several areas. Watching it unfold made me double down. Here are my gripes.

My issues with Joe Brady’s offense

1. Bubble screens, and more specifically, throws to the line of scrimmage. The Bills have a cheat-code QB, and yet Brady decides the best way to use him is to have him throw the ball to the line of scrimmage the moment he touches it. You might as well put me back there throwing the ball!

With a chance to close out the game, he did this on 3rd down in the fourth quarter inside the red zone during the Bills-Broncos playoff game. In fact, he did it on second down as well — although he held the ball for a full 1.5 seconds while waiting for Samuel to come out of the backfield. Both plays went nowhere — much like nearly every bubble screen for the past two seasons. Oh, and let’s not forget the bubble screen on third down on the final drive in the KC playoff game the year before.

Repeatedly, he ran these bubble screens with very limited success. Unless McDermott specifically called for those plays, he was repeatedly willing to take the ball out of the best player’s hands. This is an OC issue, and a serious one.

2. Running up the middle on first and goal from outside the five. What a waste. These plays routinely go nowhere and are practically a waste of down. Heck, look at the same series of red zone plays in the Bills-Broncos game. First down, run to the outside for 1 yard (I know, not up the middle, but you got the same predictable run and result).

Add running it up the middle on second down to my list of grievances. Oh, and running it on 2&1 instead of taking a shot, and you have yourself a conservative run party. This is an OC issue. But what if you don’t make it? Well, not knowing you have two plays for a near-guaranteed Allen sneak/tush push on third and fourth down is an OC issue.

3. This part I don’t know, but what involvement did Brady have in the Bills’ deciding to build an incredibly weak WR room? We’re about to find out. I am led to believe Brady wasn’t opposed to the WRs they had. If so, I imagine, since Beane apparently trusts him so much, they would’ve made a move to improve it at the trade deadline. Instead, I have GMBB defending the assets he assembled while grasping at straws throughout the season.

4. My 13-year-old calls out the Bills plays before they happen, and he’s right most of the time — and he’s not even a Bills fan! If he and I can do it so easily, what makes me think he’s fooling a defensive coordinator?

What I need from Joe Brady as the Bills’ coach

1. Bring in an established defensive coordinator — or someone who is considered to “know their stuff.” We can’t run it back with the same crew. Getting past the proverbial playoff wall means getting better at what you do. The defense was a consistent letdown. Be better, and that starts with the top of the pyramid. If not an established playcaller, the hire needs to have some pedigree behind them, having studied under some of the brightest minds. While some is OK, I can’t have significant learning on the job. A veteran D assistant to serve as a sounding board would be helpful with a younger guy.

2. Be a serious playcaller. The same-old same-old is not going to get it done. I do not want Josh Allen to have to make up for your game plan and playcalling. I’ve watched it too often. What I want is for Josh Allen to make his great playcalling unstoppable. He shouldn’t have to be Superman to win games. He should be Superman to demoralize and bury the opponent. I want to win when he’s average.

3. Advocate for solid WRs. Make it clear that the lack of WRs was the previous regime’s decision. Your job as OC is to make your QB’s job as easy as possible. Do it.

4. Do NOT make the season come down to giving Josh Allen the ball, trailing, and a chance to win the game. This is not getting past the wall. Build a team that gets him a two-score lead and the luxury of sitting on the sideline while the defense goes to work with a scheme that doesn’t give 9-yard cushions on a third-and-seven.

Will Joe Brady succeed?

I have not seen evidence that Joe Brady can accomplish these things. In fact, I’ve seen a stubbornness to continually run plays with little to no success while simultaneously taking the ball out of the NFL’s best QBs’ hands. To me, this is not a good indication of someone able to evolve.

I hope he makes the right staffing decisions that improve this team. I hope he advocates for better players on offense. I hope he learns how to be a better placaller.

I’m not holding my breath.

Would one of the other hot-shot young OCs in the league have been a better fit? I don’t know. It would have all been a gamble. I just don’t think Joe Brady is the guy to smash through the wall, and I’ve never wanted to be so wrong in my life. Good luck Joe!

Holiday 2025 Shopper Mindset: What Marketers Need to Know

Holiday Shopping 2025: What Marketers Need to Know

The holiday season always brings surprises, but this year feels different. Shoppers are still buying, but they’re doing it with more intention. Prices remain high, budgets are tighter, and people are weighing decisions a bit longer than they used to.

I recently wrote a guest post for MarTech Cube, digging into this shift in shopper mindset. Here’s a quick look at what stood out.

Shoppers Are More Careful With Their Money

People haven’t stopped spending, but they’re more cautious. They’re sticking to budgets, comparing more, and thinking harder before committing.

For brands, that means your value story has to be clear. Customers want to know why your product is worth it, not just that it’s on sale.

Promotions Still Matter but Not in the Same Way

Holiday discounts will always grab attention, but blanket markdowns aren’t the only way to win.

Smarter incentives like early access, bundles, or tiered offers tend to resonate more with today’s value-focused shopper. It’s less about racing to the bottom and more about showing that your promotion actually makes sense.

Convenience Goes a Long Way

The easier you make the purchase experience, the better. Clear delivery timelines, smooth returns, and straightforward policies all influence buying decisions. These aren’t “extras” anymore — they’re part of what shoppers expect.

Email and SMS Still Deliver

Despite all the noise in the market, lifecycle messaging remains reliable. Email and SMS continue to drive strong results during peak shopping periods.

Well-timed sends and solid automation, such as cart abandonment messages, back-in-stock alerts, and post-purchase series, matter. a lot.

Read the Full Article

You can read the complete post on MarTech Cube here:
»» Holiday 2025: What Marketers Need to Know About Shoppers’ New Mindset

ChatGPT Atlas — Initial Impressions and Takeaways for Ecommerce

ChatGPT Atlas Key Takeaways

I am playing around with ChatGPT Atlas and have done a few trial searches from an ecommerce perspective. Here are a few initial takeaways.

1. Results may vary across ChatGPT Atlas and ChatGPT

2. Big stores dominate the results

3. Price tracking for the consumer, but only sometimes.

4. How Google and ChatGPT Atlas compared

Let's dig in.

Takeaway #1: Atlas results are fairly different than what I get by going directly to ChatGPT. Is this by design?

Not sure why there is a discrepancy between the two, but they were different enough. Here is a quick side-by-side.

In this instance, I preferred the Atlas results better. They were more aligned with my expected results.

Takeaway #2: Almost all of the products recommended were either Shopify stores or major retailers.

With the online coffee recommendations, Shopify was the big winner. I also did a search for other products, like mesh workout pants. Here, I got a variety of options.

At this stage, it asked me if I wanted a list of 20 options, with the five best identified. I asked to give me a list of 20. Here is what I got:

This list had no links or associated stores. I had to ask for the links to be provided. The results included product cards, but most were available via major retailers (video below). As you can see, clicking on the product image brings up the right rail that will link out to different stores. This is nice, but I don't like how clicking a link opens it in the same window. I'd prefer a new tab.

»» I know it's early, but where does/will this leave the mom-and-pops of the world? Sure, they may be included, but will they be playing a constant game of catch-up to retailers with bigger budgets and tech teams?

Takeaway #3: Price tracking ... maybe?!?

With one product search, I asked to be reminded when the price dropped below a certain threshold. It said it would. In another search (those mesh pants), it said it could not do that. Is there something bigger going on here?

Why can they do it for one and not the other?

I don't know if it will actually work, but we shall see. Interestingly, it says in the Monitoring Setup (pictured below) that it will check "major US retailers," again giving nod to the larger stores.

»» I this examples below, it says it can not monitor price for me?

Takeaway #4: What about Goog .... errr, never mind.

When someone wants coffee, they want coffee. So I took that same coffee bean search to Google and was treated to a, well, horrend... less optimized experience. I mean, take a look at this.

This SERP has everything from local roasters and sponsored products to videos and listicles. Where would one even begin? While I don't think the GPT experience was insanely better, it was able to understand my intent and continue to guide me along that journey.

This is really what matters: Intent --> desired result.

p.s. I buy espresso beans from Fresh Roasted Coffee LLC. :)

Final Thoughts

It's only day 1 for me, so we'll see how it goes. I am hopeful this does not transform into another platform that separates the haves and have-nots. Now is probably a good time for both ecommerce and local stores to focus on schema for their sites and make every effort to be as discoverable as possible for AI platforms.

As Omar said, “You come at the king, you best not miss.” Well, their aim seems to be pretty good at the moment.

How to Make Your Product Feed Discoverable in ChatGPT

If you want your products to show up in ChatGPT’s shopping and discovery experiences, you’ll need to set up a product feed that matches OpenAI’s official spec. Don’t worry — while the spec looks technical, once you break it down, it’s not too different from filling in a structured spreadsheet about your products.

This post walks through what a product feed is, why it matters, and exactly what information to include.

1. What’s a Product Feed?

Think of a product feed as a structured catalog. Each row is a product, each column is an attribute like ID, title, price, or image. OpenAI uses this feed to understand what you sell and how to display it inside ChatGPT.

If your feed is complete and accurate, your products are more discoverable, and customers can even buy them directly inside ChatGPT (if you enable checkout).

2. Why This Matters

• Discoverability: Without a proper feed, ChatGPT won’t know your products exist.

• Better Shopping Experience: More details = richer displays. Products with images, reviews, and variants stand out.

• Eligibility for Checkout: If you want in-app checkout, certain fields (like price, shipping, and inventory) must be filled.

• Control: You decide what gets surfaced (via flags like enable_search and enable_checkout).

3. What Information Goes in the Product Feed

Your product feed is basically a structured spreadsheet where each product has a row and each attribute (ID, title, price, etc.) is a column. OpenAI’s spec defines exactly what you can include, what’s required, and how to format it.

Here’s a breakdown of the most important fields, combining the official spec details with plain-English explanations and examples.

3.1 OpenAI Flags (control visibility & checkout)

Attribute	Required?	What it Means	Example	Notes
enable_search	Required	Set to true to allow ChatGPT to surface the product in search.	true	Lower-case string
enable_checkout	Required (see note)	Allows direct purchase inside ChatGPT. Requires enable_search = true.	false	Lower-case string

3.2 Basic Product Data

Attribute	Required?	What it Means	Example	Notes / Validation
id	Required	Merchant product ID (unique)	SKU12345	Max 100 chars; stable over time
gtin	Recommended	Universal product identifier (UPC/EAN/ISBN)	123456789543	8–14 digits; no dashes/spaces
mpn	Required if no GTIN	Manufacturer part number	MPN-9876	Required if gtin missing; max 70 chars
title	Required	Product title	Men's Trail Running Shoes Black	Max 150 chars; avoid ALL CAPS
description	Required	Full product description (plain text)	Waterproof trail shoe with cushioned sole…	Max 5,000 chars; plain text only
link	Required	Product detail page URL	https://example.com/product/SKU12345	Must resolve HTTP 200; HTTPS preferred

3.3 Item Information & Classification

Attribute	Required?	What it Means	Example	Notes
condition	Required	Product condition (new, refurbished, used)	new	Lower-case string
product_category	Required	Category path (taxonomy)	Apparel & Accessories > Shoes	Use '>' separator
brand	Required (most cases)	Product brand	OpenAI	Max 70 chars; exceptions: movies/books/music
material	Required	Primary material(s)	Leather	Max 100 chars
dimensions	Optional	Overall dimensions LxWxH unit	12x8x5 in	Units required
length	Optional	Dimension length	10 mm	Provide all three if using individual fields
width	Optional	Dimension width	10 mm	Units required
height	Optional	Dimension height	10 mm	Units required
weight	Required	Product weight	1.5 lb	Positive number with unit
age_group	Optional	Target demographic (e.g., adult)	adult	Lower-case string

3.4 Media

Attribute	Required?	What it Means	Example	Notes
image_link	Required	Main product image URL	https://example.com/image1.jpg	JPEG/PNG; HTTPS preferred
additional_image_link	Optional	Extra images (array or CSV)	https://example.com/image2.jpg,https://...	Comma-separated or array
video_link	Optional	Product video URL	https://youtu.be/12345	Must be publicly accessible
model_3d_link	Optional	3D model (GLB/GLTF preferred)	https://example.com/model.glb	GLB/GLTF preferred

3.5 Pricing & Promotions

Attribute	Required?	What it Means	Example	Notes
price	Required	Regular price (value + ISO currency)	79.99 USD	Must include currency code
applicable_taxes_fees	Optional	Additional taxes/fees	7 USD	Number + currency
sale_price	Optional	Discounted price	59.99 USD	Must be ≤ price
sale_price_effective_date	Optional (if sale_price)	Sale start/end (ISO 8601)	2025-07-01 / 2025-07-15	Start must precede end
unit_pricing_measure / base_measure	Optional	Unit price & base measure	16 oz / 1 oz	Both fields required together
pricing_trend	Optional	Human-readable pricing trend	Lowest price in 6 months	Max 80 chars

3.6 Availability & Inventory

Attribute	Required?	What it Means	Example	Notes
availability	Required	in_stock, out_of_stock, preorder	in_stock	Lower-case string
availability_date	Required if preorder	When product will be available	2025-12-01	Must be future date if preorder
inventory_quantity	Required	Units available	25	Non-negative integer
expiration_date	Optional	Remove product after date	2025-12-01	Must be future date
pickup_method	Optional	Pickup options (in_store, reserve, not_supported)	in_store	Lower-case string
pickup_sla	Optional	Pickup SLA (e.g., 1 day)	1 day	Requires pickup_method

3.7 Variants

Attribute	Required?	What it Means	Example	Notes
item_group_id	Required if variants exist	Parent/variant group ID	SHOE123GROUP	Max 70 chars
item_group_title	Optional	Canonical group title	Men's Trail Running Shoes	Max 150 chars
color	Recommended	Variant color	Blue	Max 40 chars
size	Recommended	Variant size	10	Max 20 chars
size_system	Recommended	Size system (country code)	US	2-letter code
gender	Recommended	male, female, unisex	male	Lower-case string
offer_id	Recommended	Unique offer per variant	SKU12345-Blue-79.99	Unique within feed
Custom_variant1_category	Optional	Custom variant dimension 1	Size_Type	e.g., Petite/Tall
Custom_variant1_option	Optional	Option under custom variant 1	Petite	—
Custom_variant2_category	Optional	Custom variant dimension 2	Wood_Type	—
Custom_variant2_option	Optional	Option under custom variant 2	Oak	—
Custom_variant3_category	Optional	Custom variant dimension 3	Cap_Type	—
Custom_variant3_option	Optional	Option under custom variant 3	Snapback	—

3.8 Shipping & Returns

Attribute	Required?	What it Means	Example	Notes
shipping	Required where applicable (checkout)	Format country:region:service_class:price	US:CA:Overnight:16.00 USD	Multiple entries allowed; use colon separators
delivery_estimate	Optional	Estimated arrival date	2025-08-12	Must be future date

3.9 Merchant info

Attribute	Required?	What it Means	Example	Notes
seller_name	Required / Display	Seller or store name	Example Store	Max 70 chars
seller_url	Required	Seller storefront or page URL	https://example.com/store	HTTPS preferred
seller_privacy_policy	Required if checkout	Seller privacy policy URL	https://example.com/privacy	Required if enable_checkout=true
seller_tos	Required if checkout	Seller terms of service URL	https://example.com/terms	Required if enable_checkout=true

4.0 Returns

Attribute	Required?	What it Means	Example	Notes
return_policy	Required	URL to return policy	https://example.com/returns	HTTPS preferred
return_window	Required	Days allowed for return	30	Positive integer

4.1 Performance Signals

Attribute	Required?	What it Means	Example	Notes
popularity_score	Recommended	Popularity indicator (0–5 or merchant-defined)	4.7	0–5 scale or merchant-defined
return_rate	Recommended	Historical return rate (percentage)	2%	0–100%

4.2 Compliance

Attribute	Required?	What it Means	Example	Notes
warning / warning_url	Recommended for checkout	Product disclaimers or warnings	Contains lithium battery or https://...	If URL, must resolve HTTP 200
age_restriction	Recommended	Minimum purchase age	21	Positive integer

4.3 Reviews Q&A

Attribute	Required?	What it Means	Example	Notes
product_review_count	Recommended	Number of product reviews	254	Non-negative integer
product_review_rating	Recommended	Average product rating (0–5)	4.6	0–5 scale
store_review_count	Optional	Number of store/brand reviews	2000	Non-negative integer
store_review_rating	Optional	Average store rating (0–5)	4.8	0–5 scale
q_and_a	Recommended	FAQ or Q&A content	Q: Is this waterproof? A: Yes	Plain text
raw_review_data	Recommended	Raw review payload (JSON blob)	{"reviews":[...}]	May include JSON blob

4.4 Related products

Attribute	Required?	What it Means	Example	Notes
related_product_id	Recommended	Associated product IDs (comma-separated)	SKU67890,SKU67891	Comma-separated list allowed
relationship_type	Recommended	Relationship types (enum)	often_bought_with	e.g., part_of_set, accessory, etc.

4.5 Geo tagging

Attribute	Required?	What it Means	Example	Notes
geo_price	Recommended	Region-specific price	79.99 USD (California)	Must include ISO 4217 currency
geo_availability	Recommended	Region-specific availability	in_stock (TX), out_of_stock (NY)	Regions should be valid ISO 3166 codes

Takeaway: Fill out every required field, but don’t stop there. The more “recommended” and “optional” fields you supply (reviews, categories, images, variants), the better ChatGPT can showcase your products.

4. Best Practices

• Keep data fresh: Update inventory, pricing, and availability regularly.

• Use real product images: Don’t rely on placeholders or logos.

• Include rich attributes: Size, color, material, reviews — these help your products stand out.

• Test your feed: Validate links, check that product pages load, and confirm formatting (especially dates and prices).

5. Wrapping Up

Making your product feed discoverable in ChatGPT is mostly about being structured and complete. Once your feed is properly set up, ChatGPT can surface your products more effectively and even enable direct checkout.

If you treat the feed like your storefront window — clear, detailed, and accurate — you’ll be better positioned to capture attention in this new shopping channel.

»» You can find more detailed information via OpenAI’s developer website

Changes to the Gmail Promotions Tab and What Email Marketers Need to Know

Gmail Promotions tab freakout number 2 commencing in 3 … 2 …1 …

Google announced updates to Gmail that will impact how promotional emails are displayed and organized, and likely the anxiety level of email marketers everywhere. These changes, rolling out in the coming weeks, represent a shift toward more personalized email experiences that email marketers need to understand and prepare for.

Here’s a breakdown of what’s changing and the implications for email marketers.

Gmail’s New “Purchases” View

Gmail is introducing a dedicated "Purchases" view that consolidates all purchase and delivery-related emails into a single, organized view. This new section will appear in Gmail's left navigation menu and provide users with a streamlined way to track their orders and deliveries.

The purchase tracking feature will continue to surface packages arriving within 24 hours at the top of the primary inbox, but now users can also access a comprehensive view of all their purchase-related communications in one place. This update is currently rolling out to personal Google accounts on both mobile and web platforms.

My question: How will cart abandonment emails factor into this new view? If they fall into purchases, this could be a bad thing for email marketers.

TL;DR for Gmail’s new Purchases view.

• All your purchase and delivery notifications (purchase confirmations, shipping updates, etc.) will now be consolidated in one place, rather than scattered across the inbox.

• Gmail will still show packages arriving within 24 hours in the primary inbox and include a summary card in the original purchase email.

• This view is rolling out to both mobile and web for personal Google accounts.

Promotions Tab: Now Sorted by Relevance

The most significant is the update to Gmail's Promotions tab (which, BTW, IS still the inbox). Instead of displaying emails chronologically by most recent, Gmail will now default to sorting these emails by "most relevant."

This relevance-based sorting will prioritize emails from senders and brands that users engage with most frequently. Gmail's algorithm will determine relevance based on user interaction patterns, meaning brands with higher engagement rates are more likely to appear prominently in the Promotions tab.

TL;DR for Gmail’s new Most Relevant Promotions sorting.

• Gmail will attempt to prioritize senders or brands that users engage with most often.

• Users who prefer the traditional chronological view can choose to sort by “most recent” instead.

• The update is rolling out over the coming weeks for mobile users with personal Gmail accounts.

For marketers, the shift from recency to relevance means that engagement will be even more critical. Emails that fail to engage risk being further buried.

Promotions Tab: promotional nudges

Gmail is also adding "nudges" to highlight timely offers and deals. These nudges will appear as cards at the top of the Promotions tab, featuring promotions that Gmail determines are time-sensitive or particularly relevant to the user.

The nudges represent a new way for promotional content to gain visibility, potentially surfacing deals that might otherwise get buried in a crowded inbox.

TL;DR for Gmail’s Promotional Nudges.

• Gmail will introduce “nudges” — visual cues highlighting timely deals or offers so users are less likely to miss them.

• At the top of the Promotions tab, a “Top deals for you” card will show prominently.

What Email Marketers Need to Know About the Gmail Changes

1. Engagement is important

Because Gmail is now factoring “relevance” (based largely on user behavior), you’ll want to focus on driving opens, clicks, and interactions. A low-engagement newsletter may struggle to stay visible in the Promotions tab. This leads to number 2.

2. Segmentation Strategy Should Evolve

Since Gmail will surface emails from brands users interact with most, maintaining engaged subscriber lists becomes crucial. Regular list cleaning and segmentation based on engagement levels will be more important than ever.

3. Senders with Strong User Interaction May Be Favored

Brands already having solid open-rates and click-throughs may benefit even more from these changes. Brands with low engagement metrics may very well see the opposite effect and be further cast into oblivion.

4. Timeliness and Deal Highlighting Matter

With Gmail introducing nudges and highlighting top deals, promotions that are timely, such as flash sales, last-chance reminders, and limited-time offers, may get more visibility. Could we see a rise in flash sales in an attempt to game the system? I don’t know, but I would definitely test out both campaigns and “limited time” subject lines for automated emails, such as cart and product abandonment.

5. Email messages Should Be Actionable

Use clear subject lines, strong CTAs, and content focused on value to help your email stand out in a relevance-sorted environment. This is nothing new, but you know, we still need to remind people to hyperlink their images, so it needs to be said.

6. Monitor Metrics and messages closely

Watch how open rates, deliveries, and spam complaints shift after the rollout. Adjust your send cadence, subject lines, and content based on performance changes. I would also have you and your colleagues test your messages to see where they land. Focus on all automated messages as well as those with different phrases in the subject line. Some phrases to watch are “flash sale,” “ending soon,” “limited time,” and “about to expire.”

7. Don’t Ignore the “Most Recent” Option

Recognizing that not all users may prefer the new system, users can opt to return to the traditional "most recent" sorting method if they prefer the chronological approach over relevance-based organization. This flexibility means email marketers will need to account for users who may experience their emails differently depending on their chosen sorting preference.

Even if users do switch back, relevance-based is the new standard. Market accordingly.

8. RELAX

When Gmail introduced the Promotions tab, brands, including many of my clients, freaked out. It was the end of email, they’d tell me. Turns out, it was a good thing. This is no different.

Frankie says relax (Friends reference). Aaron Rodgers says, “R-E-L-A-X.” (football reference). I say, “calm down (me reference). No matter who you choose to listen to, don’t sweat it. Changes is inevitable, and the changes people freak out the most about are the ones that often make for better email marketers.

It’s easy: send relevant emails to an engaged audience and you’ll have nothing to worry about. Spam people and avoid cleaning your list, and you will.

Here is Google’s post on the upcoming Gmail changes

BFCM Marketing: How to Adjust Email Automation for Black Friday & Cyber Monday

Black Friday and Cyber Monday (BFCM) are the busiest shopping days of the year, and your email automations can make or break your success. While you don’t need to reinvent the wheel, you do need to tweak your core automations to capture attention, recover lost revenue, and maximize sales during the holiday rush.

Here’s how to adjust them to increase sales during the holiday shopping season.

Welcome Series adjustments for BFCM

Your welcome series sets the tone for new subscribers, but during BFCM, it should emphasize urgency and increase chances for a sale. Highlight limited-time offers, early access to deals, or VIP perks — and don’t forget to match your signup offer with seasonal discounts. Offering 10% when your standard holiday promotion is 25% does not make sense.

1. Adjust incentives to match seasonal offer. Consider:

• Tiered discounts

• Minimum spend

• Gift card w/ purchase

• Free gift

• Bonus loyalty points

2. Include product introductions

• Top-sellers

• Top-rated

• Gift suggestions

3. heavily promote Value-adds and differentiators

• Shipping/returns

• Product attributes

• Guarantees

• Customer service

• Testimonials

• Star-ratings

4. Adjust message timing

• Immediately (with SMS for subscribers)

• +12 hours

Product abandonment adjustments for BFCM

When shoppers view products but don’t add them to the cart, it’s critical to re-engage quickly during BFCM — especially as 48% of shoppers did more comparison shopping in 2025 than in 2024. Shorten your send delays, showcase the product’s popularity, and remind them of sale pricing. A subtle nudge like “Don’t miss this deal before it’s gone” can turn browsers into buyers.

1. Promote Product attributes (answer the “why”)

• Quality

• Limited edition

2. Promote a sense of urgency

• Products are selling fast, get them before they’re gone

3. Include Secondary and tertiary content

• Higher categories (if the message is for dress shoes, promote all women’s shoes)

• Top- sellers

• By price point (so people can shop within their gifting budgets)

4. Adjust your Incentives

• Discounting here is optional, but it may make sense to reduce other retargeting costs

• Follow seasonal rules of aligning discounts with common sales during this time

5. Adjust message Timing

• 1 hour (w/ SMS)

• +12 hours

• +12 hours (w/ SMS) (third message is optional. Consider for higher price points.)

cart abandonment adjustments for BFCM

Abandoned cart emails are always important, but with BFCM’s fast pace, urgency is everything. Send messages sooner than usual, and work to overcome obstacles to conversion by featuring clear shipping deadlines, shipping and return policies, and reinforcing the discount. Adding a testimonial or social proof can also boost trust during the chaotic holiday rush.

1. Promote value-adds

• Shipping and return policies (returns policies are especially important.)

• Customer service

• Product quality

2. Heavily utilize a Sense of urgency

• Products are selling fast

3. Include social proof

• Testimonials

• Star ratings

4. Adjust your incentives

• Optional — consider your BFCM discounts 

• Follow seasonal rules

5. Adjust message timing

• Message 1: 30 minutes (w/ SMS)

• Message 2: +90 minutes

• Message 3: +2 hours (w/ SMS)

• Message 4: +12 hours (consider sending four messages only over the free shipping threshold)

6. tweak your Subject lines

• Ditch the ‘oops, you left something in your cart” subject lines. No one “forgot” to check out.

• Focus on a sense of urgency (e.g., The products in your cart won’t last long, Complete your purchase before they sell out, or Complete your purchase and gift quality this season.)

Fine-tuning your core automations for BFCM ensures you’re ready to meet customers where they are: excited, possibly overwhelmed, and moving fast. A few smart adjustments can help you capture more sales and keep your brand top-of-mind during the season’s biggest shopping days.

Agentic AI in Ecommerce: How It May Transform the Brand-Customer Relationship

I recently wrote an article titled “How Agentic AI in E-Commerce May Transform the Brand-Customer Relationship” for Total Retail, where I explored how autonomous AI shopping agents could reshape the way brands and customers interact. Below are some of the key questions and takeaways I discussed.

What Agentic AI Means for ECommerce Brands

Agentic AI is shifting the role of the “customer” from humans to autonomous shopping agents. That change raises big questions about how brands should adapt.

• How can e-commerce brands optimize product data for AI agents?
  If an AI agent is the one “shopping,” are brands really optimizing for human eyes or for machine readability? What happens if your product catalog isn’t agent-friendly?

• Can brands still build customer loyalty if AI agents make the purchases?
  Can brands still build loyalty when the actual “customer” making purchase decisions is an AI agent with no emotions? Will storytelling and human touchpoints even matter in this new dynamic?

• How will agentic AI change ecommerce pricing strategies?
  If agents are programmed to automatically buy the lowest-priced option that meets user criteria, what room is left for premium positioning or differentiation? Could price wars become the new normal?

Key Questions About the Future of Brand-Customer Relationships

As agentic AI matures, the traditional marketing playbook may no longer apply. Here are some of the uncertainties brands should be asking now.

• What fraud risks come with autonomous AI shopping agents?
  What new vulnerabilities emerge when autonomous agents handle transactions? Could fraudsters exploit agent logic in ways humans wouldn’t fall for?

• Will marketing tactics like retargeting still work in an AI-driven future?
  If agents don’t browse, get distracted, or abandon carts, what happens to tactics like retargeting and promotional emails? Do we need to reinvent the entire playbook for digital marketing?

»» Read the full article on Total Retail

What's The Future of Agentic AI Ecosystems in Retail?

I recently wrote an article titled “The Future of Agentic AI Ecosystems in Retail” for Retail TouchPoints, where I explored how autonomous agents are evolving in e-commerce and what that means for brands, platforms, and shoppers. Below are some of the key questions and insights I discussed.

What Retailers Should Understand About Agentic AI Ecosystems

• What is agentic AI, and how is it changing ecommerce?
  Agentic AI refers to autonomous agents acting on behalf of users to browse, compare, and even purchase products. It’s moving rapidly beyond simple assistants and could reshape fundamental expectations in ecommerce.

• Which companies are already building or using agentic tools?
  Examples like Amazon’s Buy For Me, Mastercard’s Agent Pay, Walmart’s developing tools, Google’s AI Mode, etc., show how big players are investing in this future.

• How many consumers trust agents to buy for them?
  According to a recent survey, 66% of consumers currently refuse agentic AI when making purchases, even if it promises better deals. But that resistance may shift as usage and familiarity grow.

Key Concerns & Strategic Questions for the Future

• What does “owning the AI shopping ecosystem” mean for power and data?
  When companies control marketplaces, payment, fulfillment, and AI, they also control critical data flows. That can create huge leverage and potentially an unfair advantage.

• Will a consolidated ecosystem hurt small and lesser-known brands?
  If a few major players dominate, exposure may tilt toward big brands. Small brands may struggle to be discovered or included unless they pay to play.

• Can consumers’ needs be met if AI agents become closed systems?
  If agents only operate in certain ecosystems or favor certain sellers, users may lose out on choice, better deals, or discovery. Also, fragmented ecosystems might cause friction or confusion.

• How must brands shift from acquisition-first to post-purchase and loyalty focus?
  With agents acting for customers, traditional loyalty (based on emotion, recognition, repeat purchase) may weaken. Brands might need to be the “preferred option” via quality, experience, and first-party channels (email, SMS, etc.).

»» Read the full article on RetailTouchpoints

Ryan Trahan’s 50 States in 50 Days: Marketing Goldmine or Over-Valued Opportunity for Brands?

Recently, YouTube standout content creator Ryan Trahan created a daily summertime video series, “50 States in 50 Days,” where he and his wife, Haley, set out to sleep over in 50 states in, you guessed it, 50 days. As part of their trip, they chose some of the most unique Airbnbs in each state, awarding a trophy to the most unique house (Spoiler: winner here).

Baked into the series was a $1 million fundraiser for St. Jude Children’s Research Hospital. Donations could be made in any amount, but there were certain thresholds at which greater donor value (and uncertainty for Ryan and Haley) could be unlocked (rundown here). 

• Donations of $5,000+ resulted in Ryan and Haley giving a verbal shoutout. The donor could post any message they wanted, and it would read aloud, accompanied by an on-screen visual. (Can you say marketing opportunity?) 

• Donations of $50,000-$99,999 would trigger the Wheel of Doom (WOD). Now, the WOD is a spin wheel, with each slice resulting in a “penalty” that must be accomplished before arriving at the next Airbnb (rules here). It could be something simple, like driving around until the gas tank hits E, or something more menacing, such as requiring the two of them to split up (Yes, this did happen … twice). However, there was one sliver of a wheel that granted a golden ticket, making them immune to the WOD for 24 hours once activated.

• Donations over $100,000 allowed the donor to choose the WOD penalty, like Shopify did on day 43.

Following the Series

From day 1, this series became a family staple in my home. We’d try to watch it each night while eating dinner, but with vacations and other travel, we sometimes watched it in the morning or while ironing before a wedding. 

From the moment I saw the first video, I blurted out, “Companies should be all over this!”

After all, B2B companies easily spend over $5,000 on paid ads, a webinar, to sponsor a podcast, or have an “influencer” mention their name in a social video. And here, an opportunity for companies to have a YouTuber with 21.3 million subscribers mention their brand name and read their message to people with undivided attention. Seems like a no-brainer opportunity, right? 

Well, maybe.

I know what some of you are thinking: isn’t it just kids watching? Well, no. As I mentioned, this was a staple in our home. My 13 and 11-year-olds watched. My professional wife and my professional self watched. We talked about it with our adult friends. And, we discovered new brands in the process. 

This is what made the series a genius piece of content. It wasn’t just about the younger audience; it was about the family audience. Need proof? Look no further than the donations read aloud during the series. Time and time again, those who donated mentioned they watched as a family — but how many actually watched? 

The very first video had 1.8M views within the first 24 hours. It now has 10 million views. The worst-performing video in the series has 2.2M views. How do those eyeballs compare to a webinar you recently ran, a video with a “business influencer,” or a social media ad? 

So, this series was content creation gold, but would it also be as golden a marketing opportunity for brands as it looked?

Let’s look at a couple of examples.

Did Companies Get Value From Donating to 50 States in 50 Days?

1. Lectric eBikes (“Lectric”). Lectric was the first big sponsor, donating $100K, activating the WOD. In the following episode, they delivered an ebike to Ryan and Haley, promising to donate an additional $10K each day he rode the bike during the series. This became a short segment commercial in each video. The bike looked fun, folded nicely, and drove rode me to their website. 

In total, Lectric eBikes donated $610K for the series. But was it worth it?

According to Ahrefs (who, BTW, also donated in the series), the brand earned greater than 235M impressions and $7M worth of brand awareness during the series. He-llo!

2. Staple Games. The game developer company initially donated $100K on Day 30, activating the … W.O.D. The company promised to make additional donations based on incentives such as game downloads and in-game achievements. Here is where we begin to get an idea of how well the series could do for a company.

Remember, donors of $100K can choose their WOD penalty. They chose, of course, Silent Treatment, meaning no talking between Ryan and Haley during their trip to the next Airbnb. Nicely, Staple Games suggested Ryan and Haley use the time to play some of their games. This turned into an almost-daily product demo for the company. 

They promised to donate $1 for every new game download through the remainder of the series. The next day, they donated $5,347. Then $6,600, $11,000, $16,000, $18,000, and so on. The product demos became longer and more detailed. 

In the end, Staple Games became the top donor for the entire 50 States in 50 Days series, donating $815,642! 

I wanted to know about their experience and how beneficial this effort was compared to other channels. I reached out to Staple Games, but have not heard back before this article was posted. 

However, a user on Linkedin did some “simple math” and calculated that the company received $1.7M of UA value in US installs and $214K of UA value in in-app events (e.g., state unlocks), for a total of $1.9M in UA value on $815K of spend.

For both companies, the ROI seemed positive. But would smaller companies that couldn’t afford a $50K donation see the same benefits? 

3. PieCalendar, an event calendar Plugin for WordPress, is a small company that typically spends very little on paid ads. Well, like me, watching was a daily ritual for them, and maybe that allure was too much for them to ignore. On day 27, they opened up their wallet and donated $5K. 

So how’d they do?

Unlike Staple Games, they didn’t see the business ROI on their spend. The company told me they did see a spike in traffic (good product awareness), but they did not see as many converted sales during that period. 

I had to ask, “Was it worth it?”

“One of our goals is to use our business to do good in the world, so in terms of a $5,000 donation that might help a kid survive childhood cancer, absolutely, it was worth it. We got to be a part of a huge fundraiser and a great project that helped tons of people, so the ROI is secondary to the actual impact the donation had on the cause.”

4. LongIslandWatch.com shared a similar story. The owner, Marc, had been watching the series with his family, and around day five, he realized he wanted to donate. Like PieCalendar, he didn’t do it for purely marketing purposes. On Day 25, Marc’s donation was seen by all. 

“I really appreciated what he was doing and wanted to show my support,” Marc said. “If it were an advert, I would have pushed my socials or YouTube video. Though I must admit, the Staple Games thing was GENIUS.” 

Knowing the immediate impact on his business wasn’t all that it could be, I asked Marc if he’d do it again. 

“I’d do it again, simply from the altruistic aspect,” Marc told me. “I’m planning a donation to another cause that’s 10x the Trahan one, and it likely will see a much smaller audience.” 

Was it worth it? How Successful Was 50 States in 50 Days for brands?

This answer depends on expectations. Evomi, a proxy services company, donated in episode 21. Pascal Mueller, Evomi’s Head of Growth, said, “Creator-led, mission-driven campaigns like Ryan’s deliver authenticity you can’t buy with traditional ads. We reached a broad and different audience, supported St. Jude, and built real goodwill—absolutely worth it.”

From an ROI standpoint, the series appeared to be a mixed bag. Companies like Staple Games and Lectric eBikes seemed to do extremely well. In fact, although Staple Games emerged late, they had so much success that they became the top donor in the entire series. 

Larger brands such as Shopify, Dollar Shave Club, Starbucks, DoorDash, and T-Mobile, as well as lesser-known brands like MaceyMedia, Visco Software, PieCalendar, LongIslandWatch.com, and RoofMen, joined in the donation fun. Although some saw less ROI from a marketing perspective, those I spoke to were generally okay with that. For them, it was about giving back more than anything.

While the original fundraising goal was $1 million, the 50 States in 50 Days Series raised a total of $11,560,561.

Hats off to all who helped provide patients and families of St. Jude with a little more comfort during difficult times! 

This was a great summertime series for families to enjoy. It was a great avenue for brands seeking exposure, and I’m sure others like myself discovered new brands as a result of the series. 

I can’t help but wonder: what he heck am I going to watch next, and why I secretly hope it has brand donor ads at the end.

A Few On-Screen Examples of $5,000 Donations: 

Here are just a few examples of brands that donated $5K along the way. I am posting for no other reason than for fun. Please reach out if you want your screenshot added.

Examples of Post Purchase Email Marketing

Post-purchase email marketing may be the most underutilized yet powerful email marketing tactic. A strategic, well-thought-out series can help increase customer retention and help build brand loyalty and advocacy. The best part of all is that these messages are automated, generating revenue while you sleep.

Creating a series of messages designed to enhance the purchase experience is something every retailer should implement. With each message and series sent, taking into consideration the individual's purchase history is important. After all, a loyal customer may not need the same nurturing or messaging as a first-time purchaser.

Post-Purchase Email Metrics

Post-purchase email metrics (2024):

• Open rate: 49.8%

• Click rate: 4.4%

• Conversion rate: 1.01%

• Click-to-conversion: 22.6%

Scheduled campaign email metrics (2024):

• Open rate: 26.6%

• Click rate: 1.2%

• Conversion rate: 0.07%

• Click-to-conversion: 5.9%

Types of Post-Purchase Email Messages

As you can see, post-purchase messages well outperform regular email campaigns, and there are no limits to the types of messages you could send in a post-purchase series, including:

• “Thank you” message (w/ or w/o an incentive).

• Product care/tips and tricks.

• How-to resources.

• Customer service info/guarantees.

• Product recommendations or cross-selling opportunities.

• Social invites or crowdsourcing (Share a photo with us!).

• Manage preference request.

• Product reviews.

• Reorder reminders.

• Gift-giving or date reminder requests.

• Refer-a-friend invitations.

When building your automated post-purchase marketing program, have fun, be creative, and, most importantly, make your customers’ purchase experience better.

Post-Purchase Email Marketing Examples:

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Post-Purchase email subject lines

1. Wow, thank you again! 💋

2. Seafood Grilling Tips That Set You Up for Succulent Success

3. Thanks For Your Order. Enjoy This Gift For You

4. Tips to make the most of your Bosch appliance

5. It’s happening – Your custom orthotics are on their way!

6. This is so exciting! Your impression kit is here.

7. Your personal exercise plan, Greg!

8. Thanks for your purchase – here’s a BONUS coupon to use the next time you shop!

9. Greg, read this before you set up your new TV.

10. Stick Up Cam 101: Tips and Tricks

11. How to Clean and Care for Your ______

12. Our Best Recipe(s) Ever!

13. Thank You!

14. Meet Your Perfect Pair 😍💕

15. Thank you for your recent purchase!

16. Thank you for shopping at _____!

17. [Video] Your Recent Coelho Purchase

18. Has anyone ever told you that you're incredible!

19. 20% OFF | Our Thank You Gift To You 💕

20. Thanks again for your order

21. Thank you for making a LEGO® purchase. (message 1 of 4)

22. We hope yer hooked… (message 2 of 4)

23. Captain Brickbeard is ready for ya… (message 3 of 4)

24. 1 month 'til you find the treasure... (message 4 of 4)

Other post-purchase articles:

Creating a Post-Purchase Email Strategy with Simple, Smart Segmentation

3 Ways to Cultivate Post-Holiday Customer Loyalty

Why Post-Purchase Marketing Is So Important

How to Create Post-Purchase Emails that Renew the Customer Journey

»» Have any questions about post-purchase email marketing? Let me know.

My Eye on Retail — Week of June 16

Ecommerce and retail stories that caught my attention, plus, some of my honorable mention Bluesky posts from this week.

Retail & ecommerce stories that caught my eye

1. Meta announces new AI tools for advertisers, including video generation and business assistants

2. Sam’s Club takes on Amazon Prime Day

3. US retail sales fell 0.9% in May as bigger-ticket items pulled back

4. Kirkland’s rebrands to Brand House Collective and plans a strategic turnaround

5. Meta and Oakley team up on stylish new HSTN AI smart glasses

✅ Follow me on Linkedin 

✅ Follow me on Bluesky

Recapping the top retail news stories

bluesky posts of the week

I just got rid of my glasses and now they're all turning smart. Like it or not, I think smart glasses are here to stay. www.theverge.com/news/690133/... #smartglasses #meta #oakley #ecommerce #retail

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— Greg Zakowicz (@gregzakowicz.com) June 20, 2025 at 9:53 AM

The race to be the all-in-one social platform of consequence continues. www.socialmediatoday.com/news/meta-an... #socialmedia #socialcommerce #meta #ecommerce

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— Greg Zakowicz (@gregzakowicz.com) June 20, 2025 at 9:48 AM

Amazon doesn't have pizza now, do they? chainstoreage.com/news-briefs/... #primeday #samsclub #retail

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— Greg Zakowicz (@gregzakowicz.com) June 20, 2025 at 9:37 AM

81% expect to adjust their finances or shopping habits in response to the tariffs chainstoreage.com/heres-how-ta... #tariffs #ecommerce #retail #consumers

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— Greg Zakowicz (@gregzakowicz.com) June 20, 2025 at 9:35 AM

Spending slows www.cnn.com/2025/06/17/e... #ecommerce #retail

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— Greg Zakowicz (@gregzakowicz.com) June 18, 2025 at 12:35 PM

You don't say? chainstoreage.com/survey-most-... #Ecommerce #retail #Tariffs #Consumers

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— Greg Zakowicz (@gregzakowicz.com) June 16, 2025 at 5:14 PM

Enjoyed my time on the Email After Hours podcast. youtu.be/C1lALM9LROg?... #EmailMarketing #EmailGeeks #Ecommerce #validity

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— Greg Zakowicz (@gregzakowicz.com) June 16, 2025 at 2:03 PM

“Credit card fees are generally the worst because it’s a sizable cost compared to the final price at checkout" www.ntd.com/retailers-ar... #Ecommerce #retail #diningout

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— Greg Zakowicz (@gregzakowicz.com) June 16, 2025 at 1:42 PM

Follow me on Linkedin and Bluesky at https://bsky.app/profile/gregzakowicz.com

My Eye on Retail — Week of June 9

Ecommerce and retail stories that caught my attention, plus, some of my honorable mention Bluesky posts from this week.

Retail & ecommerce stories that caught my eye

1. CNBC/NRF Retail Monitor Shows Continued Sales Growth But Less Stocking Up Ahead of Tariffs

2. Pizza delivery leading to e-commerce growth at Walmart’s Sam’s Club

3. Walmart puts 'Sparky' next-generation AI assistant into wide release

4. TikTok Outlines Shopping Returns Policies as Extended US Sell-Off Deadline Looms

5. Private label beer is having a moment. Should grocers order a round?

✅ Follow me on Linkedin 

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Recapping the top retail news stories

bluesky posts of the week

Private labels continue to soar. This reminds me that when I was a kid a local grocer sold beer in a yellow can that just said, "Beer." www.grocerydive.com/news/private... #ecommerce #retail #privatelabel

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— Greg Zakowicz (@gregzakowicz.com) June 13, 2025 at 2:06 PM

I have a lot to day on this topic, coming soon :) chainstoreage.com/how-prepare-... #AI #agenticAI #ecommerce

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— Greg Zakowicz (@gregzakowicz.com) June 13, 2025 at 2:04 PM

Not sure I needed a survey to tell me this. chainstoreage.com/survey-major... #ecommerce #retail #consumers

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— Greg Zakowicz (@gregzakowicz.com) June 12, 2025 at 2:12 PM

A necessary step to become a legit shopping destination. www.socialmediatoday.com/news/tiktok-... #tiktok #tiktokshop #socialcommerce #socialmedia #ecommerce

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— Greg Zakowicz (@gregzakowicz.com) June 10, 2025 at 3:03 PM

NC + NC for the win. While shopping at Lowe's often frustrates me, I like what they're doing from a business side. chainstoreage.com/mrbeast-help... #Mrbeast #lowes #retail #genz #ecommerce

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— Greg Zakowicz (@gregzakowicz.com) June 10, 2025 at 3:01 PM

Predicted this. In fact, I recorded a short video last week saying exactly this — although the video isn't out yet, which makes it kind of besides the point :) chainstoreage.com/news-briefs/... #back2school #ecommerce #retail #B2S

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— Greg Zakowicz (@gregzakowicz.com) June 10, 2025 at 2:58 PM

Release the bots ... that go by the same name as my childhood Pound Puppy! chainstoreage.com/walmart-puts... #AI #ecommerce #walmart #retail

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— Greg Zakowicz (@gregzakowicz.com) June 10, 2025 at 2:55 PM

Follow me on Linkedin and Bluesky at https://bsky.app/profile/gregzakowicz.com

My Eye on Retail — Week of June 2

Ecommerce and retail stories that caught my attention, plus, some of my honorable mention Bluesky posts from this week.

Retail & ecommerce stories that caught my eye

1. Dollar General says its new high-income shoppers are ‘making more trips and spending more’

2. Survey: Social media overtakes search engines among Gen Z

3. U.S shoppers already worried about rising costs of holiday essentials

4. Amazon is making Prime Day a four-day event in 2025

5. Amazon ‘testing humanoid robots to deliver packages’

✅ Follow me on Linkedin 

✅ Follow me on Bluesky

Recapping the top retail news stories

bluesky posts of the week

This seems more like an addition than a replacement. There is no way these walk faster than humans, especially across landscaping and other features. www.theguardian.com/technology/2... #Amazon #delivery #robots

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— Greg Zakowicz (@gregzakowicz.com) June 6, 2025 at 10:00 AM

Amazon moving from 2 days to 4 days for its big sale. That's a whole lot of extra ad sales! www.modernretail.co/operations/a... #amazon #primeday #ecommerce

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— Greg Zakowicz (@gregzakowicz.com) June 5, 2025 at 1:49 PM

In other words, they want cheaper prices. chainstoreage.com/survey-consu... #ecommerce #retail

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— Greg Zakowicz (@gregzakowicz.com) June 5, 2025 at 1:28 PM

99% of the time, thinking customer loyalty is real sets you up to fail. Modern-day loyalty is about being one of the first options, not THE option. Brands that don't approach their customers with this perspective will lose big when journeys move from human to AI-assisted. #Customerloyalty #AI

— Greg Zakowicz (@gregzakowicz.com) June 5, 2025 at 10:38 AM

Temu struggling to find its value-prop in the US. It built its reputation on cheap prices and lower quality products. When cheap prices go away, you're left with lower quality. Not a winning combo in my opinion. retailwire.com/temu-us-dail... #Temu #tariffs #deminimis #ecommerce #retail

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— Greg Zakowicz (@gregzakowicz.com) June 5, 2025 at 8:36 AM

Product discovery continues to change, and AI will only make it messier. chainstoreage.com/survey-socia... #SocialMedia #GenZ #Search #Ecommerce

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— Greg Zakowicz (@gregzakowicz.com) June 4, 2025 at 4:07 PM

Just like Walmart's been seeing for the past year-plus! This should be worrisome, as high0income shoppers don't prefer to shop at DG. www.modernretail.co/operations/d... #DollarGeneral #Retail #Economy

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— Greg Zakowicz (@gregzakowicz.com) June 4, 2025 at 4:05 PM

Say goodbye to canned beer and soda??? www.cbsnews.com/news/tariff-... #retail #tariffs #ecommerce

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— Greg Zakowicz (@gregzakowicz.com) June 4, 2025 at 3:42 PM

The race continues www.pymnts.com/news/artific... #ecommerce #walmart #AI #agenticAI #retail

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— Greg Zakowicz (@gregzakowicz.com) June 2, 2025 at 12:17 PM

You may like hiking, but price hiking is less fun! Walmart warned of this, and it appears to be tricking in. The question on my mind: how will this impact back-to-school shopping? www.businessinsider.com/walmart-pric... #Ecommerce #retail #walmart #tariffs

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— Greg Zakowicz (@gregzakowicz.com) June 2, 2025 at 11:18 AM

Follow me on Linkedin and Bluesky at https://bsky.app/profile/gregzakowicz.com

My Eye on Retail — Week of May 26

Ecommerce and retail stories that caught my attention, plus, some of my honorable mention Bluesky posts from this week.

Retail & ecommerce stories that caught my eye

1. Sam’s Club launches online pizza delivery

2. Consumer confidence rebounds in May amid increased optimism

3. GameStop Buys $512 Million in Bitcoin, Stock Price Slides on the News

4. Victoria’s Secret Latest Hit in Growing Swath of Retail Cyber Attacks

5. Amazon pilots audio product summaries

✅ Follow me on Linkedin 

✅ Follow me on Bluesky

Recapping the top retail news stories

bluesky posts of the week

As personal AI appears to be centered around voice, Amazon's Alexa dreams may finally be coming true. But how will it all work when shopping, something that is more visual than anything? www.retaildive.com/news/amazon-... #ecommerce #retail #Alexa #AI

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— Greg Zakowicz (@gregzakowicz.com) May 30, 2025 at 9:42 AM

Want to invest in Bitcoin without investing in Bitcoin? This is becoming commonplace, but should public companies also be financial investors? retailwire.com/gamestop-buy... #retail #ecommerce

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— Greg Zakowicz (@gregzakowicz.com) May 29, 2025 at 1:52 PM

It's still not all roses at HQ chainstoreage.com/macys-q1-top... #ecommerce #retail

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— Greg Zakowicz (@gregzakowicz.com) May 29, 2025 at 1:50 PM

Can Temu survive in the US ... or will they even want to? omnitalk.blog/2025/05/28/t... #ecommerce #retail #Temu

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— Greg Zakowicz (@gregzakowicz.com) May 29, 2025 at 1:38 PM

Follow me on Linkedin and Bluesky at https://bsky.app/profile/gregzakowicz.com

The Retail (Blue)Sky is Falling — Week of May 19

Ecommerce and retail stories that caught my attention, plus, some of my honorable mention Bluesky posts from this week.

Retail & ecommerce stories that caught my eye

Friday: Nike reportedly to hike prices on some items — and resume selling on Amazon

Thursday: TikTok Adds a Dedicated AI Assistant for In-App Sellers

Wednesday: Google rolls out agentic AI checkout, expands virtual try-on

Tuesday: Study: Rising prices shaking up consumer loyalty and shopping behavior

Monday: Target removes same-day delivery markups for loyalty members

✅ Follow me on Linkedin 

✅ Follow me on Bluesky

Recapping the top retail news stories

bluesky posts of the week

When an AI chatbot is more than a chatbot but is really just a chatbot. Okay, got it! www.socialmediatoday.com/news/tiktok-... #Ecommerce #retail #tiktokshop #tiktok #AI

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— Greg Zakowicz (@gregzakowicz.com) May 23, 2025 at 8:46 AM

Earnings roundup: 👍 TJX chainstoreage.com/tjx-sales-ri... 👍 BJ chainstoreage.com/bjs-earnings... 👍 LOW www.cnbc.com/2025/05/21/l... 👎 TGT omnitalk.blog/2025/05/22/t... #earnings #ecommerce #retail

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— Greg Zakowicz (@gregzakowicz.com) May 22, 2025 at 12:47 PM

Discretionary retailers become, well, discretionary. They need a strong back-to-school season! omnitalk.blog/2025/05/22/t... #ecommerce #retail #target #tariffs

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— Greg Zakowicz (@gregzakowicz.com) May 22, 2025 at 12:42 PM

More capabilities for Alexa+ chainstoreage.com/amazon-pilot... #Ecommerce #retail #Alexa

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— Greg Zakowicz (@gregzakowicz.com) May 22, 2025 at 8:57 AM

So much drama in the VSc chainstoreage.com/victorias-se... #retail #ecommerce

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— Greg Zakowicz (@gregzakowicz.com) May 21, 2025 at 2:07 PM

The race to dramatically alter the brand-customer relationship is on. More on this from me soon. chainstoreage.com/google-rolls... #ecommerce #retail #AI #shopping #google

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— Greg Zakowicz (@gregzakowicz.com) May 21, 2025 at 10:53 AM

"That's a bold move, Cotton." Sacrificing profits for sales — probably assuming per-shopper AOV will increase (and it will probably will). I'll allow it! www.retailcustomerexperience.com/news/home-de... #tariffs #homedepot #retail #ecommerce #economy

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— Greg Zakowicz (@gregzakowicz.com) May 20, 2025 at 4:16 PM

Loyalty, in the traditional sense, has been mostly dead for some time. I view the new definition of loyalty as, your brand being the first option when someone decides they want to buy. chainstoreage.com/study-rising... #ecommerce #retail #loyalty #customerloyalty #economy

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— Greg Zakowicz (@gregzakowicz.com) May 20, 2025 at 4:11 PM

Absolutely trying to create more value for its subscribers and compete with Walmart+ chainstoreage.com/target-remov... #ecommerce #retail #target #walmart

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— Greg Zakowicz (@gregzakowicz.com) May 19, 2025 at 3:44 PM

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