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Featured Post: My Reading & Podcast List

Here are recent books I’ve read and podcasts I enjoy. If you’re looking for something interesting to listen to or read, these are a few that have stood out to me. Let me know if you have a recommendations.

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Greg Zakowicz Greg Zakowicz

The Brief: Google Gives Political Email a Go-Ahead on Spam, Big Brands Rethink Pricing, Amazon and Nike Win the Gen Alpha Household, and Target Credits AI Platforms for a Traffic Jump

Google is giving political campaigns a verified path around Gmail's spam filters starting in September, while major consumer brands like Nestle, Unilever, and P&G rethink their reliance on price increases to drive growth. New research shows Amazon and Nike dominate Gen Alpha teen households, and Target says traffic from AI platforms is already growing faster than the industry average.

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Greg Zakowicz Greg Zakowicz

The Brief: 14-Step Claude Code SEO Content Update Playbook, Chrome Hates the Confirmation Email, and AI Only Cites a Handful of Brands (Is Yours One?)

 Search Engine Land breaks down a 14-step Claude Code workflow that turned SEO content updates into a measurable, repeatable system, while Google tests a new Chrome feature that could kill the confirmation email for good. A new Fractl study finds a small group of "default-answer" brands dominate AI citations across nearly every industry, and third-party content is doing most of the heavy lifting.

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Greg Zakowicz Greg Zakowicz

AI Vendors Would Rather You Not Ask Questions, CX Teams Hit 90% Adoption With No Real Plan, TikTok's Feed Is Mostly AI Slop, and IBM Is Using Wimbledon as a Trojan Horse

The questions worth asking before buying an AI tool, while new data shows AI adoption in customer experience has crossed 90%, even as deployment strategies wildly diverge. A new Kapwing study finds TikTok feeds are almost 60% AI slop, and IBM's brand chief explains why the company is using Wimbledon and Formula One as a Trojan horse to sell enterprise AI.

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Greg Zakowicz Greg Zakowicz

The Brief: AI Trusts Earned Media, A $20 Tool Wants Your Agency's Job, Meta Wants In On the Cloud Business, and Challenger Brands Are Winning With Less

 New research shows AI systems trust earned media over owned content when deciding what to cite, while a viral post claims a $20 AI tool can replace a full marketing agency. Meta is reportedly building a cloud business to sell AI compute to rivals, and one agency CMO explains how challenger brands outmaneuver bigger competitors with fewer, sharper marketing bets.

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Greg Zakowicz Greg Zakowicz

The Brief: Is Google Becoming a Marketplace? Consumers Don’t Want an Autopilot … Yet, Amazon Puts Ads In AI Conversations, and Your Grocery Pricing Strategy Was Built for Humans

Retail TouchPoints rounded up expert takes on Google's Universal Cart, including my own. PYMNTS research finds consumers want AI as a shopping partner, not a shopping replacement. Amazon unveiled agentic ads inside Alexa+ that let shoppers complete purchases without leaving a conversation, and Bain warns that grocery pricing built around human psychology is about to get stress-tested by bots that don't feel anything.

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Greg Zakowicz Greg Zakowicz

The Brief: Salesforce Acquires Fin for $3.6 Billion, Google Gives You an Opt-Out You Shouldn’t Use, and Marketers Still Can't Explain Why They're Doing Anything

Salesforce dropped $3.6 billion on Fin, the AI customer support company formerly known as Intercom. Google gave publishers the ability to opt out of AI search experiences, and SEO consultant Nick LeRoy explains why using it is a gift to your competitors. And a Warwick Business School professor makes the case that marketing's real problem has nothing to do with training budgets.

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Greg Zakowicz Greg Zakowicz

The Brief: Shopify All-In on Agentic Commerce, Visa and OpenAI Team Up on Payments, and a Useful Reality Check for Everyone Evaluating This Space

Shopify's Spring platform update puts agentic commerce readiness front and center, Visa and OpenAI partner to bring secure tokenized payments to AI agent transactions, and MarTech offers a grounded framework for evaluating agentic commerce investments before you get locked into something you'll regret.

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Greg Zakowicz Greg Zakowicz

Consumers Don't Trust AI to Shop for Them & Merchants Aren't Ready, and the Race to Own the Checkout Just Got More Interesting

A new report finds that 73% of merchants are not equipped for AI-driven shopping, even as consumer adoption grows and the stakes rise. Google is using its Google I/O developer conference to push its Universal Commerce Protocol deeper into the checkout stack. DHL and USPS just signed a $10 billion last-mile delivery deal that reshapes how parcels move across the country. And Insider One's acquisition of Bluecore is a sign that the agentic marketing platform category is consolidating.

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Greg Zakowicz Greg Zakowicz

Rufus Product Optimization, Target Goes All-In on Stores, LinkedIn Leads the Field, and Does Agentic Commerce Has a Dispute Problem?

Amazon’s Rufus may suggest your competitor’s products if you’re not careful. Target is committing $5 billion to store remodels and new locations as physical retail shows measurable sales lifts. LinkedIn leads all major B2B ad platforms with 121% ROAS, and agentic commerce is building payment rails while the dispute layer remains unsolved.

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Greg Zakowicz Greg Zakowicz

Amazon Rufus Hits 250M Users with Auto-Buy, Agentic Commerce Reshapes Brand Competition, and B2B Marketers Can’t Measure What They’re Spending

Amazon’s Rufus reaches 250 million users with autonomous buying features and price transparency tools. Meanwhile, agentic commerce is creating openings for challenger brands while threatening legacy CPG players, Loblaw’s ChatGPT integration proves customers want AI grocery shopping, and B2B marketers face a disconnect between rising budgets and measurement capabilities.

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Greg Zakowicz Greg Zakowicz

The Brief: Amazon's Logistics, Private Labels Get a Makeover, and AI Giants Want to Own Your Shopping Cart

Amazon opened its logistics network to all U.S. businesses this week, putting direct pressure on FedEx and UPS and forcing every retailer and brand to reconsider their supply chain relationships. Add in a major wave of private-label packaging redesigns from Walmart, ALDI, and Target, plus three very different agentic commerce strategies from Anthropic, OpenAI, and Google, and it is a busy week in retail and ecommerce.

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