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Greg Zakowicz
My Reading & Podcast List

Here is my list of recent reads and podcasts I am currently enjoying. Maybe they’ll give you something new to look into and enjoy.

Read more to find what I’ve been digging into lately, including:

  • Building a Story Brand

  • The Power of Geography

  • The Greatest Beer Run Ever. A Crazy Adventure In a Crazy War

  • The Escape Artist. The Man Who Broke Out of Auschwitz to Warn the World

  • Devil in the White City. Murder, Magic, and Madness at the Fair That Changed America

Retail Predictions: How Amazon and Giant Retailers Will Change In 10 Years

Retail Predictions: How Amazon and Giant Retailers Will Change In 10 Years

In the year 2027, it’s hard to imagine going to the same big box grocery store when already so many technological advancements are making its way into each business. Beyond grocery stores, similar changes can been found in the fashion and general merchandise industries. This poses the question, what will happen to the largest of retailers over the next 10 years? Will there be a shift in physical size? Will experiences become more meaningful than general displays and product availability?

In the second part of a three-part series, find out how I predict giant retailers may change over the next 10 years.

Bridging the Online-Offline Personalization Gap

Bridging the Online-Offline Personalization Gap

Consumers are so keyed in about personalization that a recent study found 40% of online shoppers expect that multichannel merchants know about their offline purchases and factor those into their marketing emails. Let me repeat, we’re talking about offline purchases!

Retailers recognize this as a challenge, and are eager to solve it. But realistically, too many retailers struggle to connect their consumer profile data, purchase data, and email data — much less bridge the gap between the online and offline world. Consumers are coming to expect something most retailers are not yet poised to provide.

Retail Predictions: How Mid-Size Retailers May Change By 2022

Retail Predictions: How Mid-Size Retailers May Change By 2022

Over the next five years, mid-size retailers such as L.L. Bean, Hasbro, and Wayfair will see large impacts and face the most challenges. While we may not have a crystal ball, industry experts, like Greg Zakowicz, have a direct tap into the changing landscape of retail, so we asked them how they see mid-size retail and ecommerce shifting over the next five years. From emerging technology to shifts in how consumers receive their goods, there are a lot of iterative changes that our industry is likely to see.

In the first of a three-part series, find out how I predict mid-sized retailers may change over the next 5 years.

Why fast fashion retailers should slow down and emphasize trust

Why fast fashion retailers should slow down and emphasize trust

Consumers are on the move, and their expectations are higher than ever, thanks to supply chain innovations pioneered by fashion industry front runners. Speedy product development and great logistics management have helped brands like Zara and Uniqlo expand their brands’ presence and popularity in North America, bringing new benefits to consumers and new challenges to retailers.

Why Mobile Payments Are Killing the Checkout Form

Why Mobile Payments Are Killing the Checkout Form

A colleague recently told me over lunch how much he loves pizza apps. “They’re just so easy.” When I asked him what was so easy, he said that while picking from the menu is part of the ease, the bigger part has to do with paying. It’s one touch.

Now before you run out and hire a team to create an app for your brand, let’s think about how to make paying easier – whether someone visits your website from a desktop or wants to take advantage of email offers directly from their mobile device.

Stop Slashing Prices, Start Connecting With Your Customers

The retail sector is going through drastic changes. Established names like The Limited are closing or filing for bankruptcy. Amazon and WalMart squeeze everyone’s margins. Special discount shopping days like Black Friday have morphed into Gray November, a month-long deep discounting period. As brands fight to keep up with competitor discounts, profits and customer loyalty are harder to earn.

I recently spoke with a fashion retailer who recognized the endless discount cycle dilemma. They had been stuck in this discounting rut, but did not want to be known as a discount brand. They prided themselves on making quality product at a decent price and this constant discounting was bad for their brand and devalued their product. This past holiday season, they made a straight forward business decision: No guts, no glory. At their busiest time of the year, they chose to not discount.

Why an Email Unsubscribe Can Be a Good Thing

Why an Email Unsubscribe Can Be a Good Thing

It’s a fact. Someone will unsubscribe every time you send a batch promotional email. And while we all hate to see our subscribers go, wouldn’t you be open to a higher unsubscribe rate if it meant increasing your revenue? How you view your unsubscribes not only affects your email strategy and its revenue potential but also influences improvements you should make to your automated messages and your yearly list growth goals. Let’s discuss.

Crafting A More Robust Cart Recovery Strategy

Crafting A More Robust Cart Recovery Strategy

ommon industry statistics indicate that more than 70% of all online shopping carts are abandoned. Yet retailers generally treat all shoppers who abandon carts the same, regardless of what items they were shopping for. While this one-size-fits-all approach may work for many, it doesn’t work for everyone. The reasons for abandoning a cart tend to vary based on cart total, and the needs of the shopper also tend to change as the cost increases. So, using a blanket approach for cart recovery emails is likely costing retailers valuable sales.

Customers Are King: Are You Giving Them the Royal Treatment?

As memories of the holiday season fade, the focus has now shifted to improving sales in the year ahead. But as competition expands globally and consumer expectations become even more demanding, this can be a daunting task.

Today’s consumers expect more from retailers: relevance, ease of purchase, mobile-friendly engagement, convenient shipping and return policies, availability, engagement, and overall value, just to name a few. While this may seem overwhelming, it’s likely you already provide some of

How Retailers Are Redefining the Shopping Experience

How Retailers Are Redefining the Shopping Experience

I recently found myself popping in and out of stores in the SoHo section of New York City, and one thing stood out to me – the in-store experience left a lot to be desired. Too many times, I walked into a store only to be greeted with a very passive “Hello,” at which point the store associates turned back to whatever they were doing before. To maximize space, stocked items were often jammed together from floor to ceiling, making me feel like I was in some claustrophobic cave of color palettes. The experience wasn’t enjoyable; in fact, it felt more like an exercise in futility.